Returns & Refunds

We want you to be happy with your order. If there is a problem, please contact Apple Blossom Creatives as soon as possible so we can help.

For standard, non-personalised items bought online, you may cancel your order within 14 days of receiving it. You then have a further 14 days to return the item.

Returned items should be unused, in their original condition and packaged securely. Unless the item is faulty, damaged or incorrect, return postage is the customer’s responsibility.

Personalised & Bespoke Items

Items made to your specification or personalised specifically for you cannot normally be returned simply because you have changed your mind.

This does not affect your rights if an item is faulty, damaged, not as described, or we have made an error with the personalisation.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us with your order details and, where possible, photographs of the issue.

We will arrange an appropriate replacement, repair or refund depending on the circumstances.

Refunds

Once an approved return has been received and checked, refunds will be made to the original payment method.

Please allow a few working days for your bank or payment provider to process the refund after it has been issued.

Cancellation Form

If you wish to cancel an eligible order, you may use the form below. You do not have to use this form; you can also contact us by email with a clear statement that you wish to cancel.

To:
Apple Blossom Creatives
5 Apple Blossom Drive
Cheltenham
Gloucestershire
GL51 9FQ
United Kingdom

Email: info@appleblossomcreatives.co.uk

I/We hereby give notice that I/We wish to cancel my/our contract for the purchase of the following goods:

Order number:

Ordered on:

Received on:

Name of customer(s):

Address of customer(s):

Date:

Contact

For returns or order problems, contact:

Apple Blossom Creatives
info@appleblossomcreatives.co.uk