Privacy Policy
Apple Blossom Creatives respects your privacy and only collects personal information that is needed to process orders, respond to enquiries, provide customer service and operate the website.
Information We May Collect
When you place an order, contact us or use the website, we may collect information such as:
Your name
Email address
Delivery and billing address
Telephone number
Order details
Personalisation information you provide
Messages or enquiries you send us
Basic website usage and cookie information
Payment information is processed securely by our payment provider and is not stored directly by Apple Blossom Creatives.
How We Use Your Information
We may use your information to:
Process and fulfil your order
Create personalised or bespoke products
Contact you about your order
Respond to questions or enquiries
Arrange delivery
Handle returns, refunds or customer service issues
Maintain business and accounting records
Improve our website and services
Send marketing emails where you have chosen to receive them
We will not sell your personal information to third parties.
Lawful Basis for Processing Your Personal Data
Apple Blossom Creatives only processes personal data where there is a lawful basis to do so. Depending on how you interact with us, we may rely on the following lawful bases:
Contract – where processing your information is necessary to fulfil an order, provide a product or service, arrange delivery, process a return, or respond to a bespoke request.
Legal obligation – where we are required to keep or process certain information to comply with legal, tax or accounting obligations.
Legitimate interests – where it is necessary for the reasonable operation and improvement of Apple Blossom Creatives, such as responding to enquiries, preventing fraud, improving our website and services, or maintaining appropriate business records, provided those interests do not override your rights and freedoms.
Consent – where you have specifically agreed to receive marketing communications or where consent is otherwise required. You can withdraw your consent at any time.
Sharing Your Information
Your information may be shared with trusted service providers where necessary to complete your order or operate the business, such as payment processors, website providers, postal services and couriers.
Only the information necessary to provide the relevant service is shared.
International Data Transfers
Some of the service providers we use to operate our website, process payments or provide other business services may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we take appropriate steps to ensure that it remains protected in accordance with UK data protection law. This may include relying on UK adequacy regulations or appropriate contractual safeguards.
Marketing
We will only send marketing emails where you have chosen to receive them.
You can unsubscribe from marketing communications at any time.
Cookies
This website uses cookies and similar technologies for essential website functions, security, analytics and site preferences.
You can manage your cookie choices using the cookie settings shown on the website.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes it was collected for and to meet legal, accounting and tax requirements.
Your Rights
Under UK data protection law, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of information we hold about you.
You may also have the right to restrict or object to certain uses of your information, and in some circumstances request that information you have provided to us is transferred to you or another organisation.
Where we rely on your consent to process your personal information, you can withdraw that consent at any time.
To exercise any of these rights, please contact:
info@appleblossomcreatives.co.uk
Complaints
If you have concerns about how Apple Blossom Creatives uses your personal information, please contact us first and we will do our best to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Contact
If you have any questions about your personal information or this Privacy Policy, contact:
Apple Blossom Creatives
info@appleblossomcreatives.co.uk